Michaela Merk is a multi-award-winning speaker, author, and expertin relational intelligence, dedicated to helping companies thrive through transformational times.

With her energizing, interactive conferences and workshops, Michaela empowers teams to build stronger human connections that drive customer experience, team performance, and leadership excellence.

Michaela Merk: "In the digital age, turn your employees into brand ambassadors who inspire long-term customer loyalty through emotional intelligence and excellence."

Global brands such as L'Oréal, Dior, Chanel, and other companies focused on people and excellence have placed their trust in her expertise. Michaela Merk has inspired audiences large and small in over 30 countries and across all industries.

Michaela Merk Lecture topics

- Leadership excellence – Reach the summit of your company's goals through human values and team spirit.

- Excellence in sales and service – Inspire your customers through the power of relationship intelligence.

- Selling premium – Discover the secrets of strong luxury brands to increase your own market value.

Each conference is tailored to your event and audience and can be combined with appropriate workshops.

Michaela Merk: "The transformation of the corporate world with relational intelligence."

With 25+ years in Paris and an extensive background in luxury andpremium sectors, Michaela has held key leadership roles in times of change, including Marketing Director at L'Oréal and General Manager at Estée Lauder Companies. She shares her expertise globally as a board member for luxury companies like Group Champagne Lanson BCC and connects with over 6,500 leaders as a coach with the French Management Association (APM).

Academically, Michaela holds a PhD in Marketing from Sorbonne andHEC, serves as Professor of Marketing at Audencia Business School, and leads the MSc Sustainable Luxury Management program. She’s also the host of "Luxury Leadership Talks", a popular podcast and videocast where luxury CEOs discuss innovation and sustainability.

Michaela Merk speaks fluent English, French and German. She is currently the only European speaker to have been awarded the most prestigious international speaker titles: Certified Speaking Professional (CSP) and Global Speaking Fellow (GSF).